Create consistency and loyalty
Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.
• Give customers great service on their channel of choice.
• Make Help easy by providing relevant, personalized service.
• Proactively address issues by detecting customers’ intent and social sentiment.
Make your agent's job easier
Give your agents complete information—in a single customer service software app—to make smart decisions and provide great service.
• Reveal customers’ case histories, preferences, and feedback.
• Provide guidance on entitlements and service-level agreements.
• Display it all in a single interface tailored to their job and skill set.
Get an adaptive engine
Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.
• Adapt and customize easily using configuration, not code.
• Extend your functionality through a single interface.
• Rely on advanced analytics and a trusted cloud platform.